Faqs Frequently Asked Questions

Have you got Questions? We have answers! Learn more about crypto, blockchain and Swiss Wallet

what is my bitcoin address?

you can find your bitcoin address on your profile page and on your home page.

can I have multiple wallets?

yes. every user has a primary wallet and can create additional wallets to help organize their transactions. for example, you could have a primary wallet and another wallet called "savings", or "investing" or a different wallet for each of your customers.

I sent coins to the wrong bitcoin address. how can I get it back?

bitcoin payments can not be reversed. if you send bitcoin to the wrong address by mistake it cannot be recovered.

why do I have a pending balance?

deposits received from the blockchain need to have 6 confirmations before they are available for you to spend. this can take an hour or more. you can see the progress of the confirmation process, the tx hash and the block hash associated with the deposit and monitor it's confirmation progress using any blockchain explorer. user-to-user transactions are typically available within seconds.

What are the advantages of Bitcoin?

Freedom of payment - It is possible to send or receive bitcoins at any time and anywhere in the world. No Holidays. No limits. No bureaucracy. Bitcoin gives its users full control over their money.
Choose the fees yourself - receiving bitcoins is free and many wallets allow you to set the fee yourself when sending. Higher fees make faster transaction confirmation more likely. Since fees do not depend on the amount sent, 100,000 bitcoins can be sent for the same fee as 1 bitcoin. In addition, there are payment service providers that allow merchants to accept bitcoin. These convert incoming bitcoins into fiat currency (e.g. euros) immediately upon receipt and transfer the sum directly to the retailer’s bank account on a daily basis. Because these services are based on Bitcoin, they can be offered at much lower fees than PayPal or credit card networks.
Less Risks for Merchants - Bitcoin transactions are secure, irreversible and do not involve any sensitive or personal information of the buyer. This protects merchants from fraud or fraudulent chargeback losses, and there's no need for PCI compliance. Merchants can easily expand into new markets where either credit cards are unavailable or fraud rates are unacceptably high. The end result is lower fees, larger markets, and lower administration costs.
Security and Control - Bitcoin users have full control over their transactions; It is impossible for merchants to enforce unwanted or unnoticed fees like other payment methods can. Bitcoin payments can be made without private information tied to the transaction. This provides strong protection against identity theft. Likewise, Bitcoin users can also protect their funds with backups and encryption.
Transparency and neutrality - Any information concerning the Bitcoin money supply is available in the blockchain at any time and can be verified and used by everyone in real time. No individual or organization can control or manipulate the Bitcoin protocol as it is cryptographically secured. So you can trust that the core of Bitcoin is completely neutral, transparent and predictable.

What is Bitcoin?

Bitcoin is a consensus-based network that enables a new payment system and fully digital money. It is the first decentralized peer-to-peer payment network run only by the users and without any central authority or intermediary. From the user's point of view, bitcoin is more or less cash for the internet. Bitcoin can also be seen as the most prominent example of an existing triple entry system.